“We should all pick up new skills, ideas, viewpoints, and ways of working every day”, Sir Richard Branson
If you have an influential Admin Team Leader in place for your department(s), you are most fortunate.
An effective Admin Team Leader will listen to all of your concerns about your role; perhaps as yet unattainable tools or equipment, and of course, learning and growth training that encourage your career advancement.
The Team Leader is your ‘go-to’ to express any job-related issues, whether that looks like an associate concern, workload issues, overtime, or what have you.
While a Team Leader shoulders many responsibilities, their chief role is to make sure their assigned teams are operating efficiently and effectively, and thus, have the right programs and tools at their disposal to work at peak performance levels consistently.
Naturally, discontented employees are not going to stick with their departments or any firm that does not offer a culture of opportunity. Firms not operating in this culture are sure to face real and expensive employee retention issues.
The Admin Team Leader, operating within the firm budget guidelines, must be resourceful in sourcing either internal or external coaching and training resources, and cost-effective tools for the firm, while still offering value for your administrative teams.
Depending on the scale of your firm, and the number of employees requesting (or requiring) coaching and training, your Admin Team Leader(s) may wish to consider:
- Sourcing experts inside the firm network to present talks to your team;
- Reaching out to firm mentors and coaches, to see if they would be willing to discuss the connected issues and programs together with your team; and
- Negotiating in-house contracts for knowledgeable, competent program trainers to keep costs down.